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competition it may have.“ When it comes to innovation, we prioritise insights from our customers, particularly from those on the ground who face challenges on site. We often find that the people working closest to the product, and thus the immediate challenge, have the best ideas. So, we strive to understand what issues they are currently facing and identify ways to improve our offerings to address those problems. Our approach is always about keeping the customer at the centre of our focus. For example, with our range of bulk excavation systems( BulkX), we continually seek to innovate and design more efficient solutions tailored to different use cases. We have encountered a wide range of applications for these systems, from basement digs to mines and tunnels. Ultimately, our primary objective is to remove material from a hole efficiently, reduce dig time and increase productivity by evaluating how our bulk excavation systems can be utilised across different job sites and scenarios. Another example is with concrete washout systems, where compliance with regulations and safety standards is paramount. Depending on what the use case is, our approach remains customer-centric, but the expertise required can vary. For instance, neutralising concrete washout water requires a different set of skills and expertise compared to bulk excavation systems. Fortunately, our design engineers are highly capable and can design solutions that are both compliant and improve productivity for our customers,” he elaborates.
Lisa Artemis, Marketing Director, shares further insights on the topic:“ Over the years, customers have come to us with specific problems or needs for solutions that did not yet exist, asking us to work with them on these challenges. We have built a reputation based on this approach, and some of our innovations have evolved into standard catalogue items with a much wider appeal. Efficiency, or uptime, is critical. Even solutions that are primarily designed for sustainability or safety benefits can significantly enhance uptime and productivity. One example is our Crane Forks Cage, which represents best practices for lifting palletised materials. However, there are many others, particularly in crane-lifted attachments, where safety and compliance are paramount, and often alongside adherence to sustainability requirements, as it is all linked.”
Expanding further, Lisa discusses one of Conquip’ s latest offerings, which combines efficiency and safety.“ Last year, we launched a new range of safety attachments aimed at modernising what was quite an old-fashioned way of pouring concrete from a skip with a crane. This innovation stemmed from a customer R & D project, developed in collaboration with
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