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To deliver excellent customer service, it’ s crucial that Greenmill has a team of passionate and empowered employees.“ While there are key beliefs and traits that shape a company’ s culture, there’ s not a roadmap to building a successful culture, but rather it evolves over time,” Mohammed shares.“ I always lead by example and when it comes to recruitment, there are a list of attributes we look for alongside qualifications. We always share our values with new employees to check whether our expectations align, and this helps to ensure the employee is a right fit for the rest of the team.”
Geographic growth trajectory
As the business has grown, Greenmill has increasingly adopted sustainable practices.“ Sustainability plays a key role in any business strategy, and at Greenmill, there are several initiatives underway to ensure we have a minimal impact on the environment,” Mohammed says.“ We’ ve invested in compactors, for instance, which means that instead of filling one-or-two industrial skips with cardboard and plastic waste per week, we send these materials to a recycling centre to be recycled and repurposed.
“ We also have solar panels on the roof of our warehouse and we’ re exploring the option of using electric vans where possible. Packaging is another key area of focus, as we want to reduce this as much as possible. We’ re using more sustainable packaging materials, and for some customers, we’ ve started to use totes that can then be collected at the next delivery and reused.”
With such a customer-centric mindset, Greenmill is sure to continue its successful trajectory in 2026 and beyond.“ 2026 is focused on continued growth and maintaining our strong customer service
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