Network Plus ____________________________________________________________________________________________________
Robust relationships
Network Plus has also recognised the importance of strengthening operational delivery and performance reporting through targeted investment in new IT solutions, including TotalMobile, Microsoft Fabric and Dynamics. Kevin states:“ Having the right controls in place is essential when we are growing at such a pace and we are already seeing the benefit of this investment. We’ re using innovative technologies and systems to help us plan work more effectively, increase the speed of our response, and identify patterns of work that needs to be done. Technology is also helping from a back-office perspective. We’ re using a plant optimisation tool, for instance, instead of manually reviewing assets, through the use of AI to analyse data and optimise scheduling. We’ re also using technology to monitor and reward good driver behaviour, as well as to enhance our customer experience by communicating task progress and scheduling.”
Network Plus plays a pivotal role in supporting its clients to provide reliable water infrastructure services and achieve their regulatory performance commitments, whilst delivering an excellent customer experience. Across its water clients, the company completes more than 200,000 planned and reactive maintenance jobs every year, whilst providing a comprehensive 24 / 7 / 365 emergency service.“ We specialise in high-volume, low complexity work to increase network resilience and security of supply, and we have extensive experience across our chosen sectors,” Kevin elaborates.“ Our customers often call on us during emergencies, which range from restoring water supplies to preventing environmental impact on our wastewater contracts. A recent example was a request to support United Utilities after a major canal collapsed in Shropshire in December. We’ ve worked with United Utilities for many years and their trust in Network Plus has led to further contract successes that will take our partnership beyond 2030.”
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