______________________________________________________________________________________________ Map Group
into a slightly different organisation than previously .
“ However , we don ’ t necessarily operate on a project-to-project basis , but instead prioritise working relationships with our clients . While it ’ s of course important to hit targets and increase our volumes year-on-year , it ’ s also crucial to build a trusting relationship with customers to ensure they ’ re confident to return .
“ We ’ ve worked alongside Openreach for a number of years , for example , and we ’ re more focused on hitting appropriate targets , like the Openreach satisfaction rate , to ensure continual growth for both companies ,” he explains . “ Although you might consider yourself a small cog in a huge operation , positive interactions can make a successful , longstanding impression on clients , which has a powerful impact on working relationships moving forward .”
Training leader
Aside from high-quality products and service , Mike is also passionate about promoting education within the business . “ The cable industry was new to the UK when we started , so there was very little understanding or training around it ,” Mike recalls . “ Back in 1995 , we formed Map Training Ltd and directly employed our people , rather than subcontracting them .
“ By investing in the appropriate training and providing the right tools for the job , we successfully demonstrated the correct installation . Education was really the key in differentiating ourselves in the industry and emerging as a leader in the nationwide cable installation . We ’ ve built on and replicated this model in other areas of the business in recent years , experiencing equal success .
“ Fast forward to now ,” he goes on , “ and I own and operate the Digital Telecoms
Fibre Optic Cabling , Fibre Optic Splicing and Testing
H & E Comms install and maintain fibre optic networks . If you are looking for splicing in the South and West Wales area , contact H & E Comms . You can also find us in London and Birmingham .
H E & comms www . hecomms . co . uk
Email : matthew . heirene @ hecomms . co . uk Tel : 07528 885 971 ccemagazine . com 143