_____________________________________________________________________ Traditional Brick & Stone
the high levels of quality and service that they have come to expect from TBS .”
Given that the organisation relies partially on imported products from the EU , Brexit could have developed into a serious problem child for TBS . However , through great diligence and planning , the company managed to maintain its operations successfully following the UK ’ s exit . In fact , the situation had balanced itself out , just in time for the pandemic to hit .
“ We briefly touched upon this last time ,” Graham recalls , “ we managed to continue functioning almost as normal throughout 2020 , despite Brexit and then having to furlough most of our staff due to Covid . We kept answering phone calls and emails , and ultimately , we continued to provide our customers with solutions to their requests .
“ This is where we have the upper hand against a lot of the other UK suppliers , because our customers have proven themselves to be incredibly loyal . They want to deal with a company that they are confident will still be here in ten years ’ time , and we have proven that by not going AWOL
and not letting them down over the last few years . We did everything that we could to make sure we were always able to give them the ‘ yes ’ that they were looking for , and now that the market has gone a little quieter , we are seeing some reciprocation .
“ Of course , we have to consider prices ,” he adds , “ but fundamentally we are hearing : ‘ TBS stepped up for us after Brexit and during Covid , how can we work together to overcome this current situation ?’ That is the crux of how we survive ; we are there when we
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