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challenging even the largest corporations . As a privately owned company , we possess the agility , flexibility , and digital technology necessary to meet the demands of customers seeking quicker turnaround times and enhanced responsiveness ,” he states .
Customer-first culture
The Thermatic team is composed of ambitious individuals who have been meticulously selected to drive the company forward . Jack describes the exciting culture that permeates throughout the organisation . “ With our roots firmly planted in the UK ( Manchester HQ ), our workforce primarily consists of local national talent who contribute immensely to shaping the unique culture of Thermatic . With so many people working from home in today ’ s landscape , I think it ’ s noteworthy to mention that our people have a genuine desire to come in and work from the office . They create a healthy , fun , and buzzing environment that our customers really appreciate . While we don ’ t take ourselves too seriously , we do know when we need to knuckle down and focus on our work . But since we spend a lot of our time at work , we recognise the importance of making it as enjoyable for everyone as possible .
“ I only started working for Thermatic a year ago , but I believe I have witnessed a lot of positive change during my time here . We have considerably accelerated our revenue over the last three-to-four years , which is great , but we must make sure this growth is continuous . Therefore , we decided to invest in our team and initiated this cultural shift within the company . Our employees now ensure that the customer comes first , which is important for a smallto-medium organisation such as ours to keep healthy and sustainable margins . I firmly believe that hiring the right people and creating a pleasant culture are essential in maintaining our unwavering focus on the customer ’ s needs ,” he elaborates .
Recruitment strategy
As Thermatic invests in its people and fosters an enjoyable work culture , it empowers its workforce to tackle the challenges that may come their way . Jack delves into the recent obstacles the company has faced . “ I think our key challenge at the minute is the inflation risk . For a business our size , the impact of rising fuel costs becomes particularly daunting when fixed contracts are in place . With hundreds of engineers driving for several hours daily , the cumulative effect on expenses becomes significant . In addition to fuel costs , we must also account for the materials required to carry out our services . Inflation is especially tough on us given that our industry operates on a high-volume , lowmargin model . Moreover , the current shortage of engineers presents an increasingly difficult recruitment process . To efficiently manage this crucial priority , we have onboarded a dedicated people and culture team which oversees recruitment . Their continuous monitoring and proactive approach help us meet our staffing needs without having to constantly recruit more people . Besides that ,
... the company delivers unrivalled Building Services expertise
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