___________________________________________________________________________________________________________ Davicon
is partnered with Adam Tipper ’ s Next Gen Makers , which supports manufacturing and engineering firms in the UK to offer quality apprenticeships . “ I accompany Adam on his visits to local organisations and schools , talking to students and raising awareness of the advantages engineering has to offer ,” says Peter .
In keeping with its culture of continuous improvement , the business has invested significantly in new or upgraded machinery . “ We ’ ve just installed a 12-kilowatt fibre laser to increase our manufacturing flexibility , as well as purchased brand new drill and saw lines ,” Peter reveals . “ All our investments are carefully considered with a vision to enhance our manufacturing capabilities and in turn , broaden our product offering .
Customer satisfaction
“ We ’ ve also just invested in a new , completely integrated Material Requirements Planning ( MRP ) system , which is helping us run seamlessly from sales inquiry right through to invoice and delivery . It ’ s not about what we do , but it ’ s how we do it that has resulted in our positive reputation ; so , it is important that we continuously improve our operations and elevate the quality of what we ’ re delivering .
“ From a research and development perspective , I ’ d like to increase our knowledge and understanding of new products coming to market ,” he proposes . “ Our people are fundamental to our success , so we ’ ll continue to gradually expand our workforce and develop the skills of our existing employees .
“ My aim for the business is to remain a continuum in people ’ s minds for delivery of mezzanine projects . To do so , we must maintain our growth while increasing productivity and improving customer satisfaction .
“ While having steady increased sales growth over the next five years or so is significant in keeping the business ticking over ,” Peter concludes , “ having such growth in a controlled manner that maintains high customer satisfaction is more important to our longstanding reputation .” ■
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