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introduced a net promoter score ( NPS ) as a benchmark to understand how our customers feel about us . Our current NPS score , averaging around 75 , signifies world-class service , of which we are immensely proud . Technology has played a significant role in achieving this score .
“ From an operational standpoint , we utilise technology such as machine trackers to monitor usage and gather real-time data . This information enables us to ensure machines are being used correctly on-site , identify idle equipment , and provide valuable feedback to our customers . The sharing of that live information instils transparency and trust , which are paramount in our relationships with customers . Rather than focusing solely on maximising equipment rentals , we strive to work collaboratively with our customers and supply chain , which has proven beneficial so far . Furthermore , we have leveraged internal technologies to enhance
Your
Construction Partner
Explore the diverse selection of Manitou Telehandlers , ranging from 4- 18m . For your telehandler needs , please don ' t hesitate to reach out to Robert Coates Plant Sales . Scan the provided QR code below for further information .
T : 01782 788777 W : www . coatesplant . co . uk communication and engagement among our team members . While we are not a large organisation , with only 150 staff members , we recognise the importance of effective internal communication . We have implemented technologies to facilitate messaging , improve health and safety communications , and create a better overall employee experience . These efforts have resulted in increased efficiency and productivity throughout our operations ,” he states .
Community commitment
Jonathan has a vision for expanding these technological advancements into the rest of the year . “ We ’ re focusing on refining our
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