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a similar way as the language-learning app Duolingo , machine learning serves up content based on how well a user is performing in interactive learning modules and provides basic pre-written feedback when they make predictable mistakes .
The main drawback with e-learning is that , while it ’ s cheaper and less-time intensive than classroom-based learning , the quality of the interaction between teacher and student is quite low , because the ‘ teacher ’ is little more than pre-written and static copy . In contrast , a human teacher in a classroom can adapt to every individual learner ’ s needs and deliver completely custom feedback on the fly . But this is more resource intensive .
Generative AI can bridge the gap between e-learning and classroom learning . With e-learning powered by something like ChatGPT , trainees will receive personalised and contextual feedback , not too far from the level you might expect in classroom learning .
This means higher quality , cheaper and easier learning , which in turn could mean a safer workforce , with fewer incidents , accidents , and ill health .
Generative AI is a double-edged sword though . Right now , AI is prone to creating poor quality content that is often incorrect and , in some cases , riddled with biases .
As it gets cheaper to produce interactive e-learning , we will see a flood of very specific learning modules designed for unique and infrequent tasks and issues , which is a good thing . But home-brewed training courses won ’ t necessarily be up to muster , and AI borne mistakes and biases may go undetected .
With all those caveats aside , the overall impact of ChatGPT-style AI tools will be positive if it improves our ability to transfer , process and learn information on the job . Better learning improves staff engagement and retention , workplace culture , and , of course , health and safety .
We at RRC are confident that the thoughtful application of generative AI will improve health and safety training in construction and civil engineering , and we look forward to the results . ■
For a list of the sources used in this article , please contact the editor .
Richard Stockley www . rrc . co . uk
Richard Stockley is Managing Director at RRC International . First established in 1928 , RRC International is the UK ’ s leading international provider of health and safety and environmental management qualification training . With over 90 years ’ experience in delivering high-quality training for both individuals and organisations within the UK and overseas , the company has built a longstanding reputation as training and learning experts across a variety of vocational and desk-based sectors .
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