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Head of Operations at James Frew , elaborates : “ We have now successfully launched simPRO into the business , which has given us access to data and analytics to help improve our internal workflows . simPRO has also provided us with a springboard to implement innovative technologies and integrate them
with the new system . “ We ’ ve implemented Square Pay , which enables our customers to pay online or through an easy online portal ,” Gordon explains . “ We have also added the ‘ Find My Engineer ’ feature to increase customer satisfaction and operational efficiencies across the business with customer communications that enable customers to access real-time transparency and controls . Lastly , we have integrated Hostcomm ’ s Remote Visual Assistance software ( RVX ) to enable collaborative working , as it allows two people to connect and work jointly on a project , from problem solving
GARAGE
Your local automotive specialists Any car , any repair
● Full Servicing
● Mot Testing Including Class 7
● Repairs ● Diagnostics
ESTABLISHED IN 1935
01294 463654 ewanparkhousegarageltd @ gmail . com 64 Parkhouse Road , Ardrossan KA22 8AA parkhousegarageltd . co . uk and surveying to training and compliance , including quality assurance inspections .”
Turning to projects , Roddy details : “ We recently completed a £ 2.7-million renovation project at Barnett Court , a sheltered housing complex in Saltcoats on behalf of North Ayrshire Council . Barnett Court is the first of a series of sheltered housing modernisation projects within the new framework , and we are delighted to have delivered the project back to North Ayrshire Council on time , within budget and to an exceptionally high-quality standard .”
Specialist services
On top of these projects , Paul Lynn , James Frew ’ s Head of Operations in Modernisation , is keen to tell us about the company ’ s new offerings . “ We ’ re excited to announce our new ECO4 and On Demand services ,” states Paul . “ We recently signed an agreement with Octopus Energy to help us deliver our ECO4 service which will allow us to support both social tenants and private homeowners to access funding . Regulated by OFGEM , the funding aims to improve insulation levels within properties , reduces annual fuel bills by installing new , and more efficient clean energy systems , working towards eradicating fuel poverty .
“ Our On Demand services , on the other hand , will allow us to further support the needs of our existing customers , as well as reach out to new private sector customers . This service provides emergency repairs and upgrades like new build houses , existing property upgrades , commercial and residential extensions , and internal alterations . We know that private customers are looking for reliability , quality workmanship and an honest and transparent approach to pricing . These are our guiding principles , and we are well-equipped to serve current and new customers looking to upgrade , extend and alter their properties .”
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