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these challenges by prioritizing quality , service , and value .”
A key part of AD Construction ’ s performance strategy is ensuring a positive experience for not only customers , but also for residents . The company ’ s customer support representatives strive to minimise disruption , provide additional support , and ensure specific considerations are met throughout the duration of a project .
Aaron elaborates : “ We ’ ve recently tweaked the ways in which we run and manage our customer support team , and our customer satisfaction has gone up as a result . By constantly evaluating trends and analysing the best methods of communication , we maintain a top-quality service that prioritises residents .”
AD Construction ’ s approach to service and communication also extends to relationships with its supply network , as Aaron explains . “ We ’ ve
worked with many of our suppliers for over 20 years , and we strive to involve our supply chain early in the process . This enables us to set out our goals and objectives for an upcoming project and ensure that our suppliers are on the same page with realistic expectations .”
With energy efficiency and sustainability becoming key areas for many housing associations across the UK , AD Construction is also working to minimise its environmental footprint . “ We ’ ve installed loads of chargers at our site to enable our management staff to drive electric vehicles ( EVs ),” Aaron reveals . “ We ’ ve also retrofitted the office to ensure we ’ re utilizing the best insulation and highly efficient systems , and we also installed PV panels on the site ’ s roof . In recent years , we ’ ve made great improvements in our social value offering by supporting local businesses , offering education opportunities and apprenticeships , and sponsoring community events .” Aside from sustainable
◀ Aaron Mitchell , Managing Director
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