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lot of stress and burden off the client . They ’ re not just getting a product ; we ’ re also taking something off their to-do list .”
The company keeps its customer base close by prioritising people above all else . As Mark details : “ We provide educational , personable , and flexible installation services catered to the client ’ s needs and schedule . We also present the products in a way that demystifies the process and allows our customer base to make informed decisions about what ’ s best for them . The support we provide at Coolair Equipment is unparalleled , and as a result we have a very high rate of repeat business . Our relationships with clients span years , sometimes even decades , and that ’ s because we ’ re easy to do business with . We operate in a way that makes it easy for clients to get the information , support , or service that they need .
“ It has a lot to do with our company culture . We remain professional while being approachable and friendly . We ’ re knowledgeable and skilful , but we are adept at communicating that knowledge in a way that ’ s useful to everyone in the room . And , at the end of the day , we are highly capable at what we do . Our installations are high quality , and they come with a lifetime of maintenance and repair support . Not only this , but we ’ re able to maintain a high level of quality over long periods of time . That kind of reliability is increasingly hard to find , and it gives us an edge over the competition .
“ I ’ m incredibly proud of our team . From the designers to the installation team , and
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