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crucial aspect of our services and corporate ethos. We’ re currently working with TPAS to introduce a residents’ board to improve our services, for instance, and we’ re also launching an end-to-end customer engagement process to support residents throughout works, including resident portals, literature, and video animations.
“ We know that people are our greatest asset, and it’ s critical that they remain engaged, motivated, and have long-lasting careers. This year we’ ve launched a trades focus group where trades from around the business meet once a quarter to provide tangible feedback and ensure everyone’ s voices are heard. We’ ve also launched our iLearn training platform, which provides every Fortem employee with access to over 400 training modules.
“ Lastly, we’ re embracing the concept of walking in our clients’ shoes, and we’ re
investing in our teams to better understand our clients’ issues to provide them with more meaningful services,” he adds.“ We’ re also working in partnership with industry organisations, such as Salford University Energy Hub, to host a roundtable and bring innovative products to our clients.
“ These three things will guide our growth moving forward as we move closer to our target of reaching £ 300 million turnover by 2028,” Andrew concludes.“ We’ ve made several investments into a new head of technical, as well as design managers and planning functions, to fuel such growth. Above all, we’ ll continue to improve how we deliver a better service that supports residents, as we truly believe that Every Home Matters.” ■
www. fortem. co. uk
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