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From humble beginnings in 1972, Gilbert & Goode has grown into one of the South West’ s leading developers of new homes across Devon and Cornwall. Passionate about its customers, Gilbert & Goode is committed to delivering exceptional new homes that residents will enjoy for years to come. With a great team, customer focused principles, and a drive to create great places to live, choosing Gilbert & Goode means making houses into homes.
From the moment a customer reserves a plot, Gilbert & Goode’ s sales and customer care teams are on hand to make the purchase and moving in journey as seamless as possible. Recognising that buying a house
is often someone’ s biggest ever purchase, the teams help customers find the right specification and floorplan for their lifestyle. Depending on the construction stage,
DRYLINING, RENDER AND FLOOR SCREED SPECIALISTS
Trusted Cornwall experts in highflow screed, dry-lining, and render. Delivering quality construction services with experience.
www. wilsonsandco. co. uk
Call us today on 01579 364930 office @ wilsonsandco. co. uk customers may have the option to customise or personalise their home with different options, features, and styles.
Testament to its approach to customer care and positive experiences, Gilbert & Goode’ s accolades include the prestigious InHouse Gold Award for Customer Satisfaction, as well as partnerships with NHBC, LABC, and Premier Warranty. These affiliations guarantee the quality and safety of Gilbert & Goode’ s new homes for a decade, with the first two years managed directly by Gilbert & Goode. With an impressive 100 per cent Net Promoter Score( NPS), the company’ s clients would clearly recommend the business.
Gilbert & Goode’ s customer care team, supported by a defect and repairs system, provides a range of services that support customers before, during, and after purchasing their new home. Its digital portal is available 24 / 7, providing round-the-clock convenience for submitting enquiries and reporting concerns from any location at any time. This is complemented by a 24- hour emergency call out service, meaning residents can call out a qualified engineer to fix urgent issues.
When it comes to issues, Gilbert & Goode aims to resolve any defects or complaints within 20 days and the company achieves this in 90 per cent of cases, keeping customers updated along the way. The company also provides new homeowners with informative guides, featuring a bespoke pack including information about appliances, fixtures, fittings, warranties, and maintenance, as well as a guide for essential tools and materials needed to complete any minor repairs or adjustments like paint colours.
New to the company’ s customer care package is a free concierge service. During the first few weeks of living in a new home, there are always personal touches or design finishes to be made. That’ s where the new concierge service comes in,
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