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past year and all the developments that have taken place.
“ We’ ve continued to grow. Our headcount has increased, which of course, presents its own challenges in maintaining the family culture of the company, but it’ s also exciting because it means that the business is doing so well,” she begins.“ We’ re diversifying into different markets and sectors and are picking up commercial projects as well as some new local authority regeneration contracts. We’ ve also focused on bringing in new technology and infrastructure; we’ ve got a new CAFM system and we’ re exploring how AI can assist our customer service journey.”
Proven success
Diversification into new markets has played a key role in Concorde’ s growth strategy. Traditionally working on projects within the hospitality sphere, the company has faced its fair share of challenges as the market’ s fluctuated, particularly following the Covid-19 pandemic. However, its highly skilled team have applied their expertise to new sectors, resulting in sustainable growth and expansion for the company.
“ It can be hard transitioning into new markets. We have spent a lot of time finessing our tender writing process to get a seat at the table, but it has really paid off and we’ re
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