________________________________________________________________________________ Selco Builders Warehouse
had already been done before I stepped in, so I cannot take much credit for this accomplishment,” he laughs.“ At the end of the day, we foster a business with a caring, familial culture. As a result of this ethos, a considerable number of colleagues have remained with us for 15-to-25 years, a length of service that we recognise and deeply value. Furthermore, the continuous growth of our colleagues, both through apprenticeships and learning development initiatives, is paramount to us. In line with that, we have several programmes in place, including over 100 apprenticeships that are going on as we speak. We also have employee workshops and forums to ensure that our colleagues’ voices are heard.
“ In the same vein, our women’ s forum plays a crucial role in listening to and supporting our female workers while contributing to the diversification and development of our business. Presently, we have a female representation of over 30 percent in the company, which is a good start. However, my aspiration is to increase the number of women in managerial roles, as we currently do not have enough women leading our businesses. It is imperative that we address any potential barriers to enable female professionals to progress into management positions. While we have a significant number of women serving as Assistant Branch Managers, the shortage of female Branch Managers, currently standing at eight or nine, is a gap we aim to bridge,” Frank continues. at enhancing customer experience in store.“ We are exploring ways of making the customer journey quicker through our stores, by simplifying our pricing, making products easier to shop, and reducing complexity for our customers. We are also looking at how we free up our colleagues’ time to spend more time supporting our customers and building relationships and less time on internal processes. Alongside this, we are reviewing our product offering, including kitchens, timber and bricks, to enhance and tailor them to better serve our customers” he reveals.
Selco’ s longstanding legacy of supporting the trade industry, combined with its commitment to providing a welcoming, convenient, and customer-centric experience, positions it as a leader in the builders’ merchant space. ■
Enhancing experiences
According to Frank, the year ahead will witness the continuation of Selco’ s customer focussed approach, with initiatives aimed www. selcobw. com
▲ Frank Elkins, CEO
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