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operatives are based, meeting each individual face-to-face to personally thank them and present a card and small treat in recognition of their hard work and commitment.“ It’ s about presence,” Peter says simply.“ Looking someone in the eye and saying thank you. That matters.” The impact is tangible. NJC boasts an exceptional 97 per cent staff retention rate, a figure Peter attributes to fair pay, manageable workloads and genuine care.
The company pays the London Living Wage across almost all contracts and structures its management model carefully, assigning one manager to around 25 contracts to ensure quality, wellbeing and support.“ There’ s no secret formula,” Peter says.“ Education, compassion and being there for people, that’ s what works.”
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