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management tiers , which will take place over the next 12 months . This will not only cover critical people management processes , but also focus on how to develop strategy and perform at higher levels . We ’ ve committed to the Investors in People programme with a view to becoming accredited to that standard . If our management perform better , then our colleagues will be happier which leads to greater retainment .”
Alongside implementing processes to positively impact company culture , TCFM is championing change to meet the dynamic needs of its customers . “ Last year ,” Marina shares , “ we established our Innovation Forum . Innovation is increasingly a customer priority , but it ’ s easy to get lost in talking about the same things or irrelevant concepts . So , we came up with the forum as a space to react to challenges as well as implement strategies . Representatives from every area of the business come together to problem solve and test and trial solutions for the benefit of our current and future customers . The intention of the innovations is to either provide a return on investment or added value for our customers in line with our sustainability and environmental goals . We want to make the job easier for our team , while delivering better results at a better price , with a lower impact on the environment .
“ Additionally , the Innovation Forum aligns well with our sustainability efforts . While we ’ re achieving good results in terms of our Scope 1 and 2 emissions , we still have more to do to manage Scope 3 . As such , we ’ ve partnered with inenco to help us manage and measure our environmental impact . We ’ re aiming to hit Net Zero by 2030 , which is a bold target , and particularly so for our industry . We replaced our fleet petrol vehicles with hybrid ones nine years ago and are now looking at electric vehicles . In terms of our cleaning products , we have multiple solutions depending on the individual customer ’ s needs , from chemical free to biotech and all avoiding single use plastic . There are some fantastic products available now that are not only recyclable but crafted using recycled goods too .”
Capability , credibility , and compliance
To deliver a dynamic and sustainable service , TCFM cultivates robust supplier relationships . “ Carefully selected , new suppliers and subcontractors undergo a rigorous onboarding and checking process ,” Marina explains . “ This process assesses
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